automotive consumer information from CNCDA

Consumer Information

We at the California New Car Dealers Association are concerned with the needs of consumers. In this section, consumers can find links to governmental agencies affecting the new motor vehicle industry, manufacturer websites, and websites with information about new vehicles. For those customers having problems or concerns about their new motor vehicle purchase, we offer links to dispute resolution resources specializing in new vehicle transactions.

Consumer Problems
We believe that customers and dealers should walk away from their transactions mutually satisfied. Unfortunately, this is not always the case. When problems occur, we strongly suggest speaking with the dealer, who will almost always seek to satisfy their customers. When this is not the case, a fair, independent and inexpensive dispute resolution process is best for all parties concerned. The following websites provide information on ways to resolve disputes that parties to a new motor vehicle transaction cannot settle on their own:

Informative Web Sites

We believe that the best vehicle sales take place when both the dealer and the consumer walk away satisfied with the deal. To make this a reality, we believe that every consumer of an automobile should be a well-educated consumer. To assist with this goal, we’ve provided a list of useful websites that can help consumers find which vehicles suit their purposes:

  • Kelley Blue Book: Find updated values for new and used vehicles in different conditions.
  • Edmunds:Research new and used cars, trucks and SUVs with unbiased auto information.
  • Car and Driver: Provides vehicle reviews and news on the automotive industry.
  • J.D. Power: Visit the J.D. Power Consumer Center for automotive quality ratings as well as consumer-based ratings on other products and services.
  • Motor Trend: Provides vehicle reviews and information on the latest trends in the vehicle industry.
  • Provides reviews, information and buying guides for people looking to purchase new vehicles.
  • AWARE: Americans Well-Informed on Automobile Retailing Economics (AWARE) is a national campaign to build a greater understanding among consumers about how the vehicle financing process works.


We believe that consumers should be fully aware of the services offered by California’s Government Agencies regarding new vehicle purchases. As such, we have included links to the following websites for consumers to view:

  • Department of Motor Vehicles: Provides information, resources and services for several consumer needs, including vehicle registration and renewal.
  • New Motor Vehicle Board: Provides a free consumer/dealer mediation service to settle disputes regarding new vehicle purchases.
  • Department of Consumer Affairs: Allows consumers to file complaints against businesses licensed by the Department of Consumer Affairs.
  • Bureau of Automotive Repair: Provides tips on keeping vehicles in their best-running condition and finding reputable repair services. Also provides services for retiring and replacing or repairing high-polluting vehicles.
  • Air Resources Board: Provides information regarding California’s air quality and tips consumers can use to reduce their environmental footprint. Also contains information regarding hybrid vehicle eligibility for using carpool lanes.
  • Environmental Protection Agency: Provides information regarding environmental protection, and educational resources for finding how to best manage our impact upon the environment.

walnut creek car dealer school

do you want to learn from a qualified team of professionals ???

we are beginning year 15 in april

no one does it better in walnut creek

we make it easy for you

wednesday afternoons in downtown walnut creek


Car Dealer School

are you looking for a well paying part time automotive gig ???



licensed dmv verification agents earn from $ 10. to $ 25. per vehicle examination

some agents handle hundreds of examinations every month

if you are organized, responsible and not afraid of paperwork

come and take our

dmv vin verification service training





we are the only dmv certified class to offer verification training

learn from a career dmv training manager


$ 300.




310- 216-1438





we are at 800-901-5950

campbell car dealer school

do you want to learn from a qualified team of professionals ???

we are beginning year 17 in april

no one does it better in campbell

we make it easy for you

fridays at noon in downtown campbell


Car Dealer School

dmv registration agent forms supply

Vehicle Registration Industry Forms

Adobe Acrobat Reader is required to view, fill out and print forms. To incorporate the latest accessibility features download of the latest version of Acrobat Reader may be required. If you have problems with Acrobat Reader or our PDF form, select PDF Troubleshooting. To obtain a form by mail, call DMV’s automated phone service 24 hours a day, 7 days a week at 1-800-777-0133. To speak to an operator call between the hours of 8 a.m. and 5 p.m. Monday – Friday, Pacific Standard Time. For large quantities, read Ordering DMV Forms in Large quantities“.

Back to Main forms page

Other Categories of Forms

licensed dmv registration agent handbook

Vehicle Registration Procedures for Dealers and Registration Services

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Help us improve service to you and your customers by taking a moment to complete a short survey:



Adobe Acrobat Reader is required to view some of the documents in this section. To incorporate the latest accessibility features download of the latest version of Acrobat Reader may be required. If you have problems with Acrobat Reader see the Adobe Troubleshooting page for possible solutions.


Online Services

Quick Links


prior history stickers MUST be RED


$ 45. FOR A SET OF 50




Under the provisions of AB 1215 effective 07-01-2012

all dealers must post a red 4″ x 5″ sticker on each vehicle with branded title

the red sticker must read:

“WARNING According to a vehicle history report issued by the National Motor Vehicle Title Information System (NMVTIS),

this vehicle has been reported as a total-loss vehicle by an insurance company,

has been reported into NMVTIS by a junk or salvage reporting safety, and/or condition of the vehicle.

Because of its history as a junk, salvage, or title-branded vehicle,

the manufacturer’s warranty or service contract on this vehicle may be affected.

Ask the dealer to see a copy of the NMVTIS vehicle history report.

car dealer bond FAQ

Car Dealer Bond Vital Info…

Retail Auto Dealer Bond

What is a dealer bond?

The car dealer bond protects your customers against fraudulent or unethical actions by a dealer.

The bond assures the dealer is financially secure in cases where a customer is cheated by a dealer.

The DMV and flooring company can also make claims against this dealer bond.

Can I make a down payment and then pay monthly for the dealer bond?


for the best rates on a retail or wholesale car dealer bond

and ask about our 30% down payment option.

All surety bond carriers ask for payment of the bond in full,


Your Car Dealer Bond

has set up a financing program to give

California dealers access to a payment plan for their DMV bond.


The DMV needs the OL-25 form signed – what is this and where do I get it?

The OL 25 is your surety dealer bond.

The original bond that will be sent from your bond carrier will meet this requirement.

How long does it take to receive the initial dealer bond quote?

Approximately 24 hours, unless your FICO score is below 650.

Then the process usually takes 2 days.

How long does it take to receive the originally-signed dealer bond needed to obtain my license?

From the time we receive your payment,

it’s typically a week to 10 days before your receive your bond in hand depending on where you are located in the country.

We’ve invested in check-by-fax and check-by-email to help expedite our service.

What if I have had some credit issues (bankruptcies, short-sales, foreclosures, etc.)

Most dealers these days have encountered credit issues of some sort.

We have the most competitive surety carriers for all credit levels so no worries if your credit is less than perfect!

I started with a $10,000 bond because I am a wholesale dealer and thought I would sell 24 vehicles or less per year.

Will the surety company increase the limit of my bond from $10,000 to $50,000 for additional premium

if I will sell 25 or more cars or I want to retail or auto broker?

Unfortunately not.

Once your DMV inspector accepts your bond and issues your dealer license, the surety company will not make any refunds whatsoever.

The $10,000 bond would have to be canceled and a $50,000 bond would need to be written without a credit or refund.

Can I pay with a credit card?

You sure can.

For your convenience, we accept Visa, Mastercard, Discover, and American Express.

A standard convenience charge of 5% will be applied.

While we hope you don’t need to incur this additional expense, some of our customers have found this option extremely helpful.

More Important Info about Your Car Dealer Bond…

RIDER Process: needing a rider can be very frustrating if it’s only needed because your app was incomplete or something was incorrect. One of most common reasons for a rider that we see is the dealer forgot to put his middle name on the app. The cost is $100 and having to go through this process will add on 2 – 3 weeks to the time before you can be licensed. We are here to help and would rather spend 10 minutes answering your questions to provide you with the best possible experience with respects to your bond acquisition.

The two (2) most time-consuming steps of the car dealer licensing process are:

  • getting the LiveScan fingerprints into the Department of Justice system. This takes about 45 days and costs about $70; and
  • forming a corp. or LLC (if applicable). This also takes about 45 – 60 days, although the Secretary of State offers an expedited service for about $375 vs. about $100.


Retail Surety Bond



san luis obisbo car dealer classes

joseph is our instructor for the central coast


we teach in santa cruz often at noon

we teach in salinas at noon

we teach evenings in san luis obispo

we teach in santa barbara at noon


dealer plate use restrictions

we are often asked

by our students and by law enforcement

what are the dealer plate use restrictions ???

dealer plate use is an extention of the car dealer’s tax free status

this exemption is controlled by the state board of equalization

with the issuance of a sellers permit


car dealer license owners can use the plate on ANY inventory vehicle 24/7

for business and / or personal use

such personal use requires the payment of a small monthly USE tax


managers and salespersons are restricted to business use only

between the hours of 8am thru 6pm


household family members are restricted to business use only

between the hours of 8am thru 6pm


test drives are allowed to licensed drivers for up to 7 days

with a letter of permission from the car dealer license holder

11580 applies if you collect the potential buyers insurance card


all dealers must carry used car dealer insurance

when operating inventory on car dealer license plates


we make it simple for you



please call 5



crows landing car dealer training in spanish

we are the leaders in

dmv certified car dealer education


in response to high demand

we are now offering a spanish language car dealer class

in modesto at crows landing for those who prefer a spanish teacher

we offer a downloadable spanish handbook after the class

Click here for Crows Landing class dates

you may call the instructor direct

Jorge Elizalde

El Tio Auto Sales


got1 provides the carfax alternative vehicle history reports for car dealers

Sign up for a VinAudit Dealer Account

Please register here to receive a Dealer Account for bulk access to NMVTIS reports. For instant activation, please fill all required fields.

Your Name:
Business Name:
Full Address:
Zip Code:
Website (optional):
 I agree to the VA Partner Agreement.
 I agree to the NMVTIS Disclaimer.

retro license plates may make a revival

Retro license plate proposal on the move

California lawmakers can’t roll back gas prices or revive eight-track tape players, but they soon may offer motorists something else from decades past: replica license plates.

Assembly Bill 1658 would allow the Department of Motor Vehicles to issue plates resembling those of the 1950s, through ’80s for a fee – $50 initially, $40 per year – to cover administrative costs and raise money for environmental projects.

Assemblyman Mike Gatto, a Los Angeles Democrat who proposed the bill, said it capitalizes on nostalgia and recent production of retro-style vehicles. “What’s old is new,” he says, “and it might make the state a little money, too.”

Plates would not be issued by the DMV until 7,500 had been ordered by the public. They would come in three classic designs, with black lettering on a yellow background, or yellow lettering on either a black or blue background.

The new plates would not be exact reproductions, however. Current plates have seven digits, for example, while those of decades past had six. Reflectivity and font-type standards also have changed through the decades.

AB 1658 received bipartisan support in the Assembly Transportation Committee, 14-0, and is awaiting action in the Assembly Appropriations Committee.



dmv licensing inspector for our bakersfield car dealer school

after you take our

bakersfield car dealer class

you will take your dmv car dealer examination


submit your car dealer license application

to the dmv licensing inspector in bakersfield

Bakersfield (DSL), 5800 District Blvd., Suite 100-C, 93313

  • Open the 1st and 3rd Tuesday of each month from 10:00 A.M. – 12:00 P.M. and 1:00 P.M. – 2:30 P.M.
  • Please call the Fresno office at (559) 445-5304 to confirm availability.Directions to this office



FTC tips for your red flag rules program ( ITPP )

Are you complying with the Red Flags Rule?

The Red Flags Rule requires many businesses and organizations to implement a written Identity Theft Prevention Program designed to detect the warning signs — or “red flags” — of identity theft in their day-to-day operations. By identifying red flags in advance, businesses will be better equipped to spot suspicious patterns that may arise — and take steps to prevent a red flag from escalating into a costly episode of identity theft.

Resources on this site can help business people educate their staff and colleagues about complying with the Red Flags Rule.

What Compliance Looks Like

Your Identity Theft Prevention Program is a “playbook” that must include reasonable policies and procedures for detecting, preventing, and mitigating identity theft. Your Program should enable your organization to:

  1. identify relevant patterns, practices, and specific forms of activity — the “red flags” — that signal possible identity theft;
  2. incorporate business practices to detect red flags;
  3. detail your appropriate response to any red flags you detect to prevent and mitigate identity theft; and
  4. be updated periodically to reflect changes in risks from identity theft.

The Red Flags Rule also includes guidelines to help financial institutions and creditors develop and implement a Program, including a supplement that offers examples of red flags.

The FTC and the federal financial agencies have issued Frequently Asked Questions and answers to help businesses comply with the Rule.

Who Must Comply with the Red Flags Rule?

The Rule requires “financial institutions” and “creditors” that hold consumer accounts designed to permit multiple payments or transactions — or any other account for which there is a reasonably foreseeable risk of identity theft — to develop and implement an Identity Theft Prevention Program for new and existing accounts. The definition of “financial institution” includes:

  • all banks, savings associations, and credit unions, regardless of whether they hold a transaction account belonging to a consumer; and
  • anyone else who directly or indirectly holds a transaction account belonging to a consumer.

A change in the law on December 18, 2010 amended the the definition of “creditor,” and limits the circumstances under which creditors are covered. The new law covers creditors who regularly, and in the ordinary course of business, meet one of three general criteria. They must:

  • obtain or use consumer reports in connection with a credit transaction;
  • furnish information to consumer reporting agencies in connection with a credit transaction; or
  • advance funds to — or on behalf of — someone, except for funds for expenses incidental to a service provided by the creditor to that person.

Bookmark this site and check it often for revisions that reflect changes in the law.




Related Topics

Protecting Personal Information: A Guide for Business

Are you taking steps to protect personal information? Safeguarding sensitive data in your files and on your computers is just plain good business. After all, if that information falls into the wrong hands, it can lead to fraud or identity theft.

Avoid ID Theft: Deter, Detect, Defend

A one-stop national resource to learn about the crime of identity theft. It provides detailed information to help you deter, detect, and defend against identity theft.

OnGuard Online

Provides practical tips from the federal government and the technology industry to help computer users be on guard against Internet fraud, secure their computers, and protect their personal information.

Privacy Initiatives

Educates consumers and businesses about the importance of personal information privacy, including the security of personal information.

revised red flag rules update from the FTC

car dealers offering credit of any form are required to be red flag compliant as of jan 2011

dmv inspectors are now checking for car dealers offering credit to be red flag compliant

here are the new red flag rule guidelines from the FTC:

Revised red flag rules for july 2013

our red flag compliance program cost is $ 500.

Click here to sign up now

car dealer nurse